Refund Policy
Failed-generation allowances, delayed payments, and one-time package refund requests.
Failed generation
A provider rejection, generation failure, storage failure, or timeout returns the reserved video allowance automatically. It can be used for another generation. This is an allowance restoration rather than a refund of your original payment.
Unused purchase requests
Contact support with your account email and order ID if you purchased by mistake, were charged twice, or cannot access an unused package. Requests are reviewed against verified payment and generation records. Do not send card numbers, passwords, or payment credentials.
Completed videos
AI results can vary. A successfully delivered video consumes one purchased video. We do not automatically return payments simply because the artistic output, identity consistency, or mouth movement differs from your expectations. This policy does not limit rights provided by applicable law.
Delayed payment confirmation
An order may remain pending while the payment provider verifies it. Check your account order status and avoid purchasing again to resolve a delay. If payment is confirmed but access is missing, contact support with the order ID.
Confirmed payment refunds
Approved refunds are processed through the original provider where supported. Timing depends on that provider. A refunded order stops providing unused generations; an in-progress or already completed video is not a basis to reactivate refunded access.